Dealing with ATF editable forms can be a pain. Open in different pdf reader sometimes fixes it.
Most of the time I just use Acrobat to fix it and save a copy for the future
Too bad your customer doesn't want eForm 4.. That gets approved less than 2 days. Maybe talk with them to reconsider.. Days vs months is well worth it.
I've done eForm 4 electronically but mailed in fingerprint cards. That was painless but EFT files are easier and faster. The EFT file does not have a time limit